Helpdesk and support inbox: self-hosted against paid, priced
Run customer support without per-agent pricing. Costs below are at 10 people, computed from the sizing model and the dated prices on the methodology page.
The self-hosted options
| Tool | Memory needed | Server | With your time | Weight | Licence |
|---|---|---|---|---|---|
| Chatwoot | 5.4 GB | $10.06 | $237 | hard | source-available |
| Zammad | 5.4 GB | $10.06 | $237 | hard | AGPL-3.0 |
| FreeScout | 1.4 GB | $6.70 | $45.54 | easy | AGPL-3.0 |
What people are replacing
| Product | Tier compared | At 10 people | |
|---|---|---|---|
| Zendesk | Suite Team | $616 | self-hosted alternatives |
| Help Scout | Standard | $300 | self-hosted alternatives |
| Intercom | Essential | $290 | self-hosted alternatives |
| Freshdesk | Growth | $190 | self-hosted alternatives |
Every comparison in this category
- Freshdesk vs Chatwoot
- Freshdesk vs FreeScout
- Freshdesk vs Zammad
- Help Scout vs FreeScout
- Intercom vs Chatwoot
- Zendesk vs Chatwoot
- Zendesk vs FreeScout
- Zendesk vs Zammad
Other categories
- Password managers
- Web analytics
- Workflow automation
- Docs and wikis
- Project management
- Identity and SSO
- Status and uptime monitoring
- Business intelligence
- Forms and surveys
- File sync and storage
- Team chat
- Email marketing
- CRM
- E-signature
- Infrastructure monitoring
- Error monitoring
- Scheduling and booking
- Photo libraries